Privacy Policy

Divinitus customer privacy notice 

This privacy notice tells you what to expect us to do with your personal information. 

• Contact details 

• What information we collect, use, and why 

• Lawful bases and data protection rights 

• Where we get personal information from 

• How long we keep information 

• How to complain 

Contact details 

Email 

info@divinitus.co.uk 

What information we collect, use, and why 

We collect or use the following information to receive donations or funding and organise fundraising activities: 

• Names and contact details 

We collect or use the following personal information for service updates or marketing purposes: 

• Names and contact details 

• Recorded images, such as photos or videos 

We collect or use the following personal information for dealing with queries, complaints or claims: 

• Names and contact details 

• Address 

• Payment details 

• Video recordings of public areas 

• Correspondence 

We also collect or use the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature: 

Lawful bases and data protection rights 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. 

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: 

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access. 

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification. 

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure. 

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing. 

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing. 

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability. 

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent. 

If you make a request, we must respond to you without undue delay and in any event within one month. 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

Our lawful bases for the collection and use of your data 

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are: 

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability. 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are: 

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: 

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 

• We would need to be able to establish who the person is and how to get in touch with that person. If the complaint is in regards with the payment or donation that was made, we need personal information in order to be able to generate a refund. 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. 

Where we get personal information from 

• Directly from you 

How long we keep information 

Until we receive the request to delete the information or user unsubscribes from our Mailchimp emails.

In case of a complaint, the records will be kept for 6 years in line with statute of limitataion.

How to complain 

If you have any concerns about our use of your personal information, you can make a data protection complaint to us: 

Email: info@divinitus.co.uk 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.  

The ICO’s address: 

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113  
Website: https://www.ico.org.uk/make-a-complaint